Support
If something went wrong or you have a question, write to us directly. We are a small team; you will usually hear back the same day, at the latest within two business days.
Include these and we can usually solve it in the first reply: your office name, what you were trying to do, what you saw on screen, and roughly when it happened.
Common questions
How do I cancel my subscription?
In the app, from the Plan & usage screen, in one tap. Your office keeps working in full until the end of the period you paid for; after that it does not renew and your card is not charged again.
You took my payment but my balance did not refresh.
The notification from the payment provider may have been lost. Write to us — we can see the payment and refresh your balance by hand. The system also scans for this, but you should not have to wait a day.
What happens when I run out of tokens?
Your Pixmates stop taking new briefs and nothing is deleted. Your balance refreshes on your renewal date, and tokens you bought separately carry over to the next period.
How do I delete my data?
You can delete your account yourself — Settings → Delete account. Offices you solely own, your Pixmate output, documents and connected accounts are permanently removed. Deleted data cannot be restored.